Terms and Conditions

Last updated: 16 October 2026

Welcome to GYLAM.

These Terms & Conditions (“Terms”) apply to your use of gylam.com.au and purchases made through our website.

Throughout these Terms, “GYLAM”, “we”, “us” and “our” refer to GYLAM. “You” and “your” refer to the person accessing our website or purchasing from us.

Please read these Terms before placing an order.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded.

1. USE OF OUR WEBSITE

You may use our website for lawful, personal and non-commercial purposes.

You must not misuse our website, interfere with its operation or security, attempt unauthorised access, introduce harmful material, or use it for fraudulent or unlawful purposes.

You must not reproduce our website content for commercial purposes without permission, except where permitted by law.

2. PRODUCT INFORMATION

We take reasonable care to ensure product descriptions, images, colours, prices and other information displayed on our website are accurate.

Colours and appearance may vary slightly depending on lighting, photography, screen settings and devices. Minor variations may also occur between products or production batches.

Product images should be considered together with the relevant product description.

These variations do not affect your rights under the Australian Consumer Law, including your right to receive products that match their description.

3. PRODUCT USE

Please use GYLAM products in accordance with the instructions and safety information provided with the product or on our website.

Fit, wear time and individual results may vary depending on preparation, application, lifestyle and other individual factors. This does not limit any specific promises we make about our products or your rights under applicable law.

If you experience irritation, discomfort or another unexpected reaction, discontinue use and seek appropriate professional advice where necessary.

4. ORDERS

When you place an order, you are making an offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges that we have received your order. Your order is accepted when we send you a dispatch confirmation, unless we expressly confirm acceptance earlier.

Before accepting an order, we may decline it where reasonably necessary, including where a product is unavailable; there is an obvious pricing or website error; payment cannot be authorised; or we reasonably suspect fraud or an unlawful transaction.

We will notify you if we cannot accept your order. We will not charge a higher price or substitute a different product without your agreement.

After acceptance, we will not cancel or change your order except with your agreement or where permitted or required by law.

If we decline or cancel an order after receiving payment, we will refund the amount paid for the cancelled products. If the entire order is cancelled, we will also refund the shipping charges paid for that order. For partial cancellations, we will refund any shipping charges attributable solely to the cancelled products.

5. PRICING AND PAYMENT

Prices displayed on our website are in Australian dollars (AUD) unless otherwise stated and include GST where applicable.

Shipping charges, where applicable, will be shown before you complete checkout.

Payment must be made using a payment method available at checkout. Orders are subject to successful payment authorisation.

We may update prices from time to time. Price changes will not affect orders already accepted by us.

6. PROMOTIONS AND BUNDLES

GYLAM may offer promotional pricing, bundles, discount codes, gifts or other offers from time to time.

Additional terms may apply, including eligibility requirements, qualifying products, minimum spend, exclusions, usage limits and expiry dates. These will be displayed with the relevant offer.

Unless otherwise stated, promotional offers and discount codes cannot be combined.

We may modify or withdraw a promotion prospectively where reasonably necessary. This will not retrospectively change an order already accepted under that promotion.

Promotional purchases remain subject to applicable consumer guarantees. Any conditions for voluntary change-of-mind returns of bundles or promotional items will be explained in the relevant offer terms or our Shipping & Returns policy.

7. SHIPPING AND DELIVERY

We deliver only to destinations available at checkout.

Shipping costs and any applicable free-shipping thresholds will be displayed on our website or during checkout.

Delivery timeframes are estimates unless expressly stated otherwise. They may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather and peak periods.

If your order is delayed, missing or arrives damaged, please contact support@gylam.com.au so we can investigate and help resolve the issue.

Delivery estimates and carrier delays do not limit your rights under applicable law.

Please see our Shipping & Returns policy for further information.

8. INTERNATIONAL ORDERS

We deliver only to destinations available at checkout.

If international shipping is offered, orders may be subject to customs duties, taxes or other import charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are payable by the recipient.

Customs processing may affect delivery timeframes.

Nothing in this section limits any rights available under applicable consumer protection laws.

9. RETURNS AND CONSUMER RIGHTS

Our products come with consumer guarantees under the Australian Consumer Law where applicable.

If a product is faulty, unsafe, does not match its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under that law. The remedy available depends on the nature of the problem.

Any change-of-mind returns we offer are subject to our Shipping & Returns policy and are separate from your rights under the Australian Consumer Law.

Any hygiene restrictions, packaging requirements or return time limits in our voluntary change-of-mind policy do not remove your statutory rights for products that fail to meet applicable consumer guarantees.

Please contact support@gylam.com.au about a product issue and see our Shipping & Returns policy for further information.

10. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at support@gylam.com.au.

We will try to assist, but once an order has entered processing, packing or dispatch, we may be unable to accommodate a change-of-mind request.

This does not affect any cancellation, refund or other rights you may have under applicable law.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, original content on the GYLAM website, including text, photographs, graphics, branding, packaging artwork and other creative materials, is owned by or licensed to GYLAM and may be protected by applicable intellectual property laws.

You may access and use our website for personal purposes.

You must not copy, reproduce, modify, distribute, publish or commercially exploit GYLAM content without prior permission, except where permitted by law.

12. REVIEWS AND USER CONTENT

If you submit a review, photograph, testimonial or other content, you confirm that you have the right to provide it and that it does not infringe another person’s rights.

Where you submit content for publication or agree that GYLAM may use it, you give us permission to reproduce and display it for those purposes, subject to applicable law and our Privacy Policy.

We will seek your separate permission before using a customer review or photograph in advertising unless you have already agreed to that use.

We may decline to publish or remove content that is unlawful, misleading, abusive, contains spam or infringes another person’s rights. We do not remove reviews simply because they express a negative opinion.

13. THIRD PARTY SERVICES

Our website uses third-party services to support functions such as payment processing and website operation.

Your use of a third-party service may also be subject to that provider’s terms and privacy policy.

These arrangements do not remove GYLAM’s responsibilities to you under these Terms or applicable law.

14. PRIVACY

Our handling of personal information is described in our Privacy Policy.

15. LIABILITY

To the extent permitted by law, GYLAM is not responsible for loss or damage to the extent caused by your misuse of a product or failure to follow reasonable instructions provided with it.

This does not exclude responsibility for loss or damage caused by a product defect, inadequate instructions, our negligence or another matter for which we are legally responsible.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded or limited.

16. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, products, practices or legal obligations.

The current version will be published on our website with its last updated date.

The Terms in effect when you place your order will apply to that order. Later updates will not retrospectively change those Terms.

17. GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia, together with applicable Commonwealth laws.

Nothing in this provision limits any rights available under applicable consumer protection laws or prevents you from bringing a claim in a court or tribunal available to you under those laws.

18. CONTACT

GYLAM
Australia
Website: gylam.com.au
Email: support@gylam.com.au