Shipping & Returns

Last updated: 19 October 2026

We want your GYLAM experience to feel effortless, from checkout to delivery.

Here’s everything you need to know about shipping, returns and refunds.

1. SHIPPING

Australia

We ship throughout Australia.

Enjoy free shipping on Australian orders over $100. Shipping rates for all other Australian orders will be displayed at checkout.

After dispatch, please allow approximately 3–7 business days for standard delivery or 1–3 business days for express delivery within Australia. Regional and remote locations may take longer. Delivery timeframes are estimates, rather than guaranteed delivery dates, and may vary due to carrier delays, peak periods and circumstances outside our reasonable control.

New Zealand

We ship to New Zealand. Shipping rates will be displayed at checkout.

After dispatch, please allow approximately 5–10 business days for standard delivery to New Zealand. Rural and remote locations may take longer. Delivery timeframes are estimates, rather than guaranteed delivery dates, and may vary due to carrier delays, customs processing, peak periods and other circumstances outside our reasonable control.

Orders may be subject to customs duties, import taxes or other charges upon arrival. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the order total.

We currently ship within Australia and to New Zealand, with more international destinations planned in the coming months.

2. ORDER PROCESSING

Please allow 1–3 business days for your order to be prepared and dispatched. Delivery estimates apply from dispatch and are in addition to this processing time.

Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information where available.

Please allow additional processing time during launches, promotional periods, public holidays and other high-volume periods. Business days exclude weekends and public holidays.

3. ORDER CHANGES AND CANCELLATIONS

Need to make a change? Please contact us as soon as possible at support@gylam.com.au and include your order number.

We’ll always try to help, but once an order has entered processing, packing or dispatch, we may be unable to change or cancel it.

4. SHIPPING ADDRESSES

Please check that your shipping details are complete and correct before placing your order.

If you notice an error after ordering, contact support@gylam.com.au as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Additional shipping costs caused by an incorrect or incomplete address provided at checkout may be payable by the customer where permitted by law.

5. DELIVERY ISSUES

If your order has exceeded the estimated delivery timeframe, please email support@gylam.com.au with your order number so we can help investigate.

If your tracking shows that your parcel has been delivered but you cannot locate it, please check the delivery location and, where appropriate, with household members, neighbours or the relevant carrier.

If you’re still unable to locate your order, please contact support@gylam.com.au so we can investigate and help resolve the issue.

If your order arrives damaged, incorrect or with an item missing, please contact support@gylam.com.au as soon as reasonably possible.

Nothing in this section limits your rights under the Australian Consumer Law.

6. RETURNS

We hope you love your GYLAM order. If you’ve changed your mind, eligible products can be returned within 30 days of delivery, subject to the conditions below.

7. CHANGE OF MIND RETURNS

To qualify for a change-of-mind return, your product must:

be returned within 30 days of delivery;

be unused and unworn;

be unopened and in its original sealed condition, where applicable;

be in its original packaging; and

be in a condition suitable for resale.

For hygiene reasons, opened or used nail and lash products cannot be returned for change of mind.

These conditions apply only to change-of-mind returns and do not affect your rights in relation to faulty products or under the Australian Consumer Law.

Proof of purchase may be required.

8. RETURN SHIPPING

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are not refundable for a change-of-mind return.

We recommend using tracked shipping for your return.

Please contact support@gylam.com.au before returning an item so we can provide return instructions.

9. REFUNDS

Once your return has been received and inspected, we’ll let you know whether it meets our change-of-mind return requirements.

Approved refunds will be issued to your original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

10. FAULTY DAMAGED OR INCORRECT ITEMS

If your product is faulty, damaged, incorrect or otherwise does not meet an applicable consumer guarantee, please contact support@gylam.com.au.

Please include:

your order number or other proof of purchase;

a description of the issue; and

photographs where reasonably helpful.

We’ll assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

For a major problem, you can choose a refund or replacement. For other problems, we will provide an appropriate remedy as required by law.

Your rights relating to faulty products are not limited to our 30-day change-of-mind period and are not lost simply because a product has been opened or used. Original packaging is not required for a consumer guarantee claim.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return shipping costs.

11. SALE AND PROMOTIONAL ITEMS

Sale and promotional products are subject to the same change-of-mind return conditions unless different change-of-mind conditions are clearly disclosed before purchase.

Purchasing an item on sale or as part of a promotion does not affect any rights you may have under the Australian Consumer Law if the product has a problem.

12. BUNDLES

Where an eligible item purchased as part of a bundle is returned under our change-of-mind policy, the refund will reflect the portion of the bundle price paid for that item, taking into account any discount applied to the original order.

Where an entire eligible bundle is returned, the amount paid for the bundle will be refunded, excluding any original shipping charges.

This does not limit your rights under the Australian Consumer Law.

13. AUSTRALIAN CONSUMER LAW

Our change-of-mind policy is provided in addition to your rights under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded. Where a product does not meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances.

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

14. START A RETURN

To request a return or let us know about an issue with your order, please contact:

GYLAM
Website: gylam.com.au
Email: support@gylam.com.au

Please include your order number or other proof of purchase and the reason for your return or enquiry.